What should I do if my order shows as delivered but I have not received it?

At Pure Diffusers, we strive to ensure every order reaches you smoothly. However, we understand that situations may arise where your tracking information indicates "delivered," but you haven’t received your package. Here are some steps to help you locate your order and resolve the issue quickly.

Step 1: Check Your Delivery Area

First, thoroughly check around your delivery area. Carriers sometimes leave packages in spots that might not be immediately visible, such as:

Behind bushes or plants
On a porch or balcony
Near a side or back door

It’s also a good idea to ask your neighbors if the package was delivered to the wrong address nearby.

Step 2: Review Delivery Confirmation

Many couriers provide photo evidence of the delivery. Check your tracking information to see if a photo is available. This can help you identify the exact location where the package was left.

Step 3: Contact the Shipping Courier

If you can’t locate your package, we recommend contacting the shipping courier directly. Provide them with your tracking number so they can inquire about the delivery. Couriers may have additional details or updates on the status of your order.

Step 4: Wait for Delivery Updates

In some cases, orders marked as "delivered" may still be in transit. Delivery processes can sometimes take up to 3 days after the initial notification. Waiting for this period may result in the package arriving without further action.

Step 5: Contact Us for Assistance

If your package remains missing after completing these steps, we’re here to help. Simply contact us through our contact form, and we’ll investigate the matter further to resolve your case.

We Appreciate Your Patience

We understand how concerning it can be when an order doesn’t arrive as expected. Rest assured, we’re committed to supporting you every step of the way to ensure you receive your order.

For any questions or additional concerns, don’t hesitate to contact our customer support team.