What should I do if I entered the wrong shipping address on my order?Updated 4 months ago

What to Do If You Entered the Wrong Shipping Address

Mistakes happen, and entering the wrong shipping address can be stressful. At Pure Diffusers, we’re here to help you correct it and ensure your order reaches the right destination.

Step 1: Contact Us Immediately

If you realize that you’ve entered the wrong shipping address, it’s crucial to update it as soon as possible. Reach out to us promptly through our contact form and provide the correct shipping details. If your order has not yet been processed or shipped, we’ll adjust the address without any issue.

Step 2: What If Your Order Has Already Shipped?

Once your order is processed and shipped, modifying the shipping address may no longer be possible. In such cases:

• The package will likely be delivered to the address originally provided.
• If feasible, you can retrieve it from that address or the local post office.

We’re Here to Help

While we understand this can be an inconvenience, our goal is to resolve the issue swiftly and effectively. Don’t hesitate to contact us with any concerns or updates—we’re committed to making your experience with Pure Diffusers as seamless as possible.

For further assistance, visit our Help Center or contact our support team.