How can I cancel my order?Updated 4 months ago
How to Cancel an Order with Pure Diffusers
We understand that plans can change, and sometimes, you may need to cancel an order after placing it. At Pure Diffusers, we’re committed to making the process as seamless as possible for our customers. Here’s everything you need to know about canceling an order and requesting a refund.
Canceling Before Your Order is Processed
If you realize you need to cancel your order, it’s best to contact us as soon as possible. Orders that have not yet been processed can be easily canceled, and we’ll issue a full refund to your original payment method. While we strive to process refunds promptly, please allow up to 10 business days for the refund to appear in your account, as bank processing times may vary.
What Happens If Your Order Has Already Shipped?
In cases where your order has already been fulfilled and shipped, we’re unable to cancel the delivery. However, you can still receive a full refund by returning the product once it arrives. Simply reach out to our team to discuss the return process and any details regarding the refund.
Partial Refunds and Special Cases
If there are specific circumstances that may affect your refund amount, our customer service team will work with you to clarify all details. We’re committed to ensuring that you feel supported and informed throughout the process.
We’re Here to Help
At Pure Diffusers, customer satisfaction is at the heart of everything we do. If you have concerns about your order, refunds, or returns, don’t hesitate to reach out to us. We’re here to make things right and ensure your experience with us is as smooth as possible.
For further assistance, explore our Help Center or contact us directly.